Privacy Policy

Effective Date: February 15, 2026 Last Updated: February 15, 2026

This Privacy Policy explains how Go Dumpster Rental ("GDR," "we," "us," "our") collects, uses, discloses, and protects personal information when you use our website, checkout tools, customer portal, partner/provider interfaces, mobile applications, and related services (collectively, the "Platform").

1. Scope

1.1 This Privacy Policy applies to information collected through:

• public website pages,
• checkout and payment flows,
• customer portal authentication and account use,
• support ticket and communications tools,
• partner application forms,
• internal administrative and operational workflows.

1.2 The Platform is intended for U.S.-based services and users. Service availability is limited by location.

2. Information We Collect

We collect the following categories of information, depending on how you interact with the Platform.

2.1 Identifiers and contact information

• name,
• phone number,
• email address,
• account ID and order number,
• billing/delivery address information.

2.2 Order and service information

• dumpster size, debris category, rental period, delivery/pickup dates,
• order status history (operational and financial status),
• customer notes, support ticket content, and attached files/metadata,
• service location details, including ZIP/city/state and, where provided, coordinates.

2.3 Payment and billing metadata

• payment status, amounts, currency, timestamps,
• Stripe payment identifiers (for example, PaymentIntent or Checkout Session IDs),
• refund/void/adjustment metadata,
• offline payment records entered by authorized staff.

2.4 Authentication and security data

• OTP request and verification metadata,
• hashed OTP/token values and expiry windows,
• password reset token hashes and expiration,
• session and authentication cookie data.

2.5 Device, network, and usage data

• IP address,
• browser/device basics,
• request headers and basic server logs,
• interaction data needed to operate and secure the Platform.

2.6 Geolocation-related data

• approximate location inferred from IP address,
• city/region/timezone estimates from local IP geo database lookups,
• optional nearest ZIP suggestion generated from internal ZIP metadata.

2.7 Cookies and local storage

• essential session cookies,
• security cookies used in auth flows,
• local storage items for checkout continuity and user preferences (for example, theme or remembered login email).

2.8 Administrative and audit records

• order edit logs,
• activity logs and workflow events,
• support and operational notes,
• internal compliance and troubleshooting records.

3. How We Collect Information

We collect information from the following sources:

3.1 Directly from you when you:

• submit checkout/order forms,
• create or use portal credentials,
• request OTP codes,
• contact support or submit tickets,
• submit partner applications.

3.2 Automatically through platform operation, including:

• server logs,
• session/authentication state,
• IP geolocation lookups,
• location and availability checks.

3.3 From service providers and integrations, including:

• Stripe payment processing and webhook confirmations,
• SMS and email delivery providers,
• mapping/address/autocomplete services.

3.4 From internal staff workflows, including admin CRM updates, dispatch actions, status changes, and billing adjustments.

4. How We Use Information

We use personal information for legitimate business and operational purposes, including to:

4.1 provide, schedule, fulfill, and support dumpster rental services;

4.2 create and manage orders, accounts, and portal access;

4.3 authenticate users and secure accounts (including OTP and fraud controls);

4.4 process payments, refunds, voids, and accounting records;

4.5 communicate transactional updates (order, payment, support, security);

4.6 run customer support and ticket resolution;

4.7 operate dispatch, provider assignment, and service coordination;

4.8 detect, prevent, and investigate fraud, abuse, and security incidents;

4.9 comply with legal, tax, accounting, and regulatory obligations;

4.10 improve product functionality and service quality;

4.11 send marketing/promotional communications where permitted by law and based on your settings/consent.

5. Stripe and Payment Processing Disclosure

5.1 Online card payments are processed by Stripe, not directly by GDR card vault systems.

5.2 GDR does not store full card numbers, full CVV, or complete primary account details on its own servers.

5.3 We store payment-related metadata required for operations, reconciliation, receipts, fraud prevention, customer support, and legal compliance.

5.4 Stripe's handling of payment data is governed by Stripe's own privacy terms: https://stripe.com/privacy.

6. How We Share Information

We may disclose information as follows:

6.1 Service providers/processors supporting payment processing, SMS/email delivery, hosting, cloud infrastructure, and operational tools.

6.2 Provider partners/contractors when necessary to perform delivery, pickup, dispatch, and service support.

6.3 Professional advisors (for example, legal, accounting, compliance) under confidentiality obligations.

6.4 Regulators, law enforcement, and courts when required by law, subpoena, legal process, or to protect rights/safety.

6.5 Corporate transactions in connection with merger, acquisition, financing, or sale of assets, subject to applicable law.

6.6 We do not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising.

7. SMS, Email, and Communication Preferences

7.1 We send transactional messages related to your account, OTP verification, orders, billing, support, and legal notices.

7.2 Where promotional messaging is available, you may opt out using message instructions or by contacting support.

7.3 Message/data rates may apply based on your mobile carrier plan.

8. Cookies, Local Storage, and Tracking

8.1 We use essential cookies to authenticate sessions and maintain secure platform operation.

8.2 We use local storage for user-experience continuity, such as checkout progress and selected preferences.

8.3 The Platform may load third-party scripts required for core functionality (for example, address autocomplete/maps).

8.4 We do not rely on third-party ad-tech cookies for cross-site behavioral profiling.

8.5 Browser "Do Not Track" signals are not currently used as a sole mechanism to change platform processing behavior.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described above, including:

9.1 Order, financial, and tax records: generally up to 7 years, or longer if required by law or dispute resolution needs.

9.2 Account, support, and audit records: retained while accounts are active and for a reasonable period thereafter to support legal, fraud-prevention, and operational needs.

9.3 OTP/reset/security artifacts: short-lived by design (for example, minutes to hours) but related audit metadata may be retained longer for abuse prevention and compliance.

9.4 Backups and archives: may persist for disaster recovery and legal hold obligations.

10. Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including:

• role-based access controls,
• authentication and OTP verification controls,
• hashing of sensitive tokens/codes,
• payment webhook verification and reconciliation controls,
• audit logging and monitoring.

No system can guarantee absolute security. You are responsible for protecting your devices and account credentials.

11. U.S. State Privacy Rights

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, and other applicable states), you may have rights such as:

11.1 right to know/access categories and specific pieces of personal information we hold;

11.2 right to correct inaccurate personal information;

11.3 right to request deletion of personal information, subject to legal exceptions;

11.4 right to data portability where required;

11.5 right to opt out of certain data uses where applicable;

11.6 right to non-discrimination for exercising privacy rights.

11.7 California (CCPA/CPRA) disclosures

• Categories collected align with Sections 2.1 through 2.8 above.
• We process sensitive information (for example, account/auth and precise service location details) only as needed to provide services, secure accounts, and comply with law.
• We do not sell personal information for monetary consideration.

11.8 Exercising rights

To submit a privacy request, contact:

• Email: [email protected]
• Phone: (844) 655-5999

We will verify your request as required by law. Authorized agents may submit requests on your behalf where legally permitted.

11.9 Appeals

Where required by state law, you may appeal a denied privacy request by replying to our decision notice or contacting [email protected] with "Privacy Appeal" in the subject line.

12. Children's Privacy

The Platform is not directed to children under 13, and services are not offered to minors under 18. We do not knowingly collect personal information from children under 13.

13. Third-Party Services and Links

The Platform may integrate with third-party services (including Stripe, mapping/address providers, and communications providers). Their separate privacy terms may apply when you interact with those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions are effective when posted unless a later effective date is stated.

15. Contact Information

Go Dumpster Rental (GDR) Phone: (844) 655-5999 Email: [email protected]